Bradley & Parker Customer Service
Definition: "Excellent customer service is the ability of an organization to constantly
and consistently exceed the customer's expectations."
At Bradley & Parker, the sale is just the beginning. Our client retention is well over 90%, and in a
competitive business like ours, that is no accident. All of our customers receive the full support of
our experienced staff. Whether by telephone or email, or fax we are always available to our clients.
Some of the daily functions our customer service teams perform:
- Answering coverage questions
- Processing policy endorsements and changes
- Certificate of insurance requests
- Issuance of Auto Insurance ID cards
- Billing questions
...and of course our full attention at the time of a claim. From the initial report through the adjustment
process, we are with you every step of the way.
